Shipping policy

Delivery Policy

We carefully inspect every item before dispatch to ensure it meets our quality standards. If you receive an item that is not in satisfactory condition, please contact Runway Ready within 24 hours of receiving it.

Shipping & Delivery

• We use express courier services for all orders.
• Orders placed before 3 PM, Monday–Friday will be shipped the same day. Orders placed after this time will be sent the next business day.
• Once your order is dispatched, you’ll receive an email with a tracking number to monitor its progress.

To ensure timely delivery, we recommend booking at least two days in advance (or three days for rural areas).

All items are shipped via overnight, signature-required courier to arrive on or before the start date of your rental.

If your event is during the day, we advise selecting a delivery date at least one day prior to ensure your dress arrives in time.

Returns & Drop-Off

• A prepaid, pre-addressed return bag is included with your order.
• Please check your order confirmation for the return date.
• Items must be returned the day after your rental period ends.
• Drop off your return in person at an NZ Post Shop counter—do not place it in a street postbox, as delays may result in late fees.

Late Deliveries

If your order does not arrive by your start date and you choose not to wear it, return it immediately with the tag attached, and we will issue a full refund, minus delivery fees.

Saturday Pick-Up (Auckland Only)

We offer Saturday pick-up for Auckland customers. Orders must be placed at least 2 hours before closing time to qualify. Simply select “Pick-up” at checkout and choose Saturday delivery on the calendar.

Damage

If your item arrives damaged, contact us immediately. We will offer a full refund, replacement, or exchange.