Refund policy

Fit Guarantee

We've got your back! Our Fit Guarantee means, in the rare instance your chosen dress doesn't fit or look the way you expected you can return it by doing the following:

Step 1 -

Email us once you have received your item and realise it doesn't fit/suit you - returns@runwayready.co.nz

Step 2 - 

Make sure the tag is still on the item and return it to us immediately (see instructions below)

Step 3 - 

Once you hear back from us regarding the return, either drop off the dress or return it in the bag provided (make sure you send us a picture of the tracking number to qualify for your refund)

To qualify for a refund, you must have completed Step 1 & 2 before the rental start date & within 24 hours of receiving the item.

All refunds will be processed within 2 working days. Shipping fees will not be refunded and a $30.00 admin fee will be charged.

Refunds for School Ball Season Dress Hire

**Due to the high demand in ball season & us turning potential clients away when a dress becomes unavailable, we are unable to refund ball gown rentals. 

 We are happy to exchange your rental for another one of our dresses / provide you with a voucher for a future purchase**

Refunds for all other purchases

We get it—plans can change! If your rental hasn’t yet entered the preparation stage, we can offer a refund based on the timing of your cancellation.

Refunds only apply to purchases of a dress and exclude any products.

Since preparing a rental involves cleaning and logistics, and the item may have been unavailable to others during this time, we charge a small admin fee for cancellations. Below are our cancellation terms:

7+ days before the rental start date: Full refund minus a $30 admin fee + $20 Try on fee.

Less than 7 days before the rental start date: No refund.

If you would like to hire something else, you are welcome to do this and the amount you paid for your original hire will be credited against the new hire.